REFUNDS & EXCHANGE
We offer easy, free exchanges for 30 days. If there’s ANYTHING wrong with your order, please let us make it right.
We’ll happily allow returns and exchanges for items in their original condition within 30 days of purchase when:
- The item you purchased is defective
- The item you purchased is incomplete
- The item you purchased is incorrect
Please note, if 30 days has gone by after the tracking confirms the delivery, and you didn't contact us for the exchange, we will assume that the product you received is in good shape and no refunds or exchange will be provided.
REFUND & EXCHANGE (IF APPLICABLE)
To be eligible for a refund or exchange, you must first email us about the return within 15 days of receiving the products at firstname.lastname@example.org, then return the damaged item to us within the next 15 days. Upon the receipt of the item we will ship out a replacement, if available. If a replacement is not available, we will refund the full purchase price of your item. To complete your refund or return, we require a receipt or proof of purchase from Matching Contrast.
We only provide store credit for items purchased with a discount or discount code from our full retail price.
NO REFUNDS WILL BE GIVEN ON UNDER GARMENTS & SALE ITEMS, SORRY.
shipping costs are non refundable. If you have paid shipping for the item, the cost of shipping will be deducted from your refund.
LOST OR STOLEN PACKAGE
Matching Contrast is not responsible for lost or stolen packages confirmed to be delivered to the address entered for an order. Upon inquiry, Matching Contrast will confirm the delivery to the address provided, date of delivery, tracking information and shipping carrier information for the customer to investigate.
You will be responsible for paying for your own shipping costs for returning the item. Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
In order to go the return process smoothly, we strongly suggest using a shipping method with tracking number.
You must contact us before returning the product. If you return the product without contacting us, we will not be responsible for the exchange or any refunds.
DISPUTES AND CHARGEBACKS
By making a purchase on this website you agree to not file a chargeback or a dispute within 30 business days of making a purchase. You agree to send us an email to email@example.com to resolve any payment issues you may encounter with us and you agree to wait 30 business days before contacting your bank or payment provider to file a chargeback or a dispute.
You agree to be liable for damages and business losses due to chargebacks or disputes made by you within 30 business days of your purchase, and you also agree to appear in small claims court and be liable for our attorney's fees. If your order or products fail to arrive and you have evidence that you've reached us via the email mentioned above, and we did not get back to you or help you with a return or refund request within 30 business days of your purchase, you may file a chargeback with no liability.
if you have any questions regarding our Refunds & Exchange policies, please contact us at: firstname.lastname@example.org.
Please be advised that if you do ship your item back without communicating with one of our customer service representatives, we will not be able to process a refund nor an exchange. As the customer, you are responsible for ensuring your return is delivered to our warehouse in the condition it was received in.
All return shipping labels should include a tracking number which will notify you (and us!) when your return is received. If we do not receive your return, no refund or exchange will be granted.