I JUST PLACED AN ORDER, WHEN WILL IT SHIP?
Please allow up to 3 - 5 business days of processing time for your order to ship out.
HOW LONG IS THE SHIPPING TIME?
After your order has been processed, estimated delivery times are as per the below schedule.
- US, AU: 7 - 14 Business Days
- SG, CA: 10 - 15 Business Days
Max delivery time – 45 business days.
*This doesn’t include our 3-5 business day processing time.
*All shipping times exclude clearance/customs delays.
*For remote locations the delivery time can be up to 60 days.
*No orders will be shipped to the PO Box.
Please consider any holidays, natural or man-made calamities, customs delays that might impact delivery times
WILL I RECEIVE A TRACKING NUMBER?
We provide the tracking for every order. Tracking will be available once your product is shipped. Each individual product may be shipped from different fulfillment centers across the globe as our product research team spends the time to source for quality yet affordable products.
When you receive your tracking number, if you need help tracking your order you can go HERE.
CAN I CANCEL MY ORDER?
You are able to cancel your order with no penalty! You must cancel your order within 24 hours after creating it for the cancellation to be applied. If the item has already shipped, Matching Contrast will not be able to cancel the order.
I HAVE ENTERED AN INCORRECT ADDRESS!
If you have misspelled or auto-filled your address incorrectly, simply reply to your order confirmation email and give us the correct information. Notify us immediately via email at email@example.com. If the address is wrong, we can correct this within 24 hours.
MY ITEM ARRIVED DAMAGED
We do ship every item with extra padding. Despite this, our customers report that around 1 in 1000 products arrives damaged due to mail service mistreatment.
- Your order number (Starts with MCI).
- A picture of the damaged product.
NOTE: IF YOU DIDN'T GET THE PACKAGE EVEN AFTER THE TRACKING CONFIRMS THE DELIVERY, PLEASE NOTIFY US WITHIN 7 DAYS OF THE DELIVERY CONFIRMATION, OTHERWISE WE WILL NOT BE RESPONSIBLE FOR THE LOSS, REGARDLESS OF YOUR SHIPPING OPTION.
If we still haven't managed to answer your question please feel free to contact us and we will do our best to reply within 24 hours.